Leverages technical excellence by applying engineering principles to solve complex issues. Ensure organizational compliance with Change Management operational procedures. Provide guidance and advice surrounding the Change Management process to the internal change community. Manages Change Advisory Boards (CABs), and associated meetings to review both effective and ineffective changes, and as a result publishes best practices for improved future effectiveness. Conduct Major Incident debriefs with Problem Management team. Pro-actively leverage tools and communication channels for potential new incidents on the rise. Manage, assess and advise on priority for major incidents between support teams and senior IT/Business Leadership. Manages incident documentation and delivers quality communications throughout the organization, with particular focus on attention to detail, excellent people skills, and perseverance in a fast-paced environment. 
Manages the triage bridge and serves as the expert for participants by providing updates, guidance, and other critical facilitation needs for complex challenges. Provide direction, and create a controlled environment for swift recovery. Maintains information about Known Errors and Workarounds. Manages the lifecycle of all incidents, problems and changes, with the primary objective to prevent incidents from happening, and to minimize the impact of incidents that cannot be prevented. The incumbent for this position should thrive on challenge, remain calm under pressure, and think on their feet. This includes facilitation of technical and application recovery bridges, CAB (Change Advisory Board), documenting recovery timelines, track/manage problems and communicating with all levels of leadership. Collections Specialists with CardWorks strive for excellence by engaging and solving problems, as well as providing analytical skills on a daily basis.The role is responsible for the execution of the Major Incident, Problem & Change Management processes. What you will need to be successful at CardWorks:ĬardWorks employee success derives from the employee’s effective listening, communication, and strong customer service expertise. #Cardworks servicing pittsburgh how to
You will use your customer service, communication, and influencing skills to determine why a payment is late and how to resolve the situation. You will contact account holders to request payments while providing information and counseling about obligations and benefits of bringing accounts current.
What will you do as a Collections Specialist for CardWorks?
We allow these values to guide the way we conduct ourselves and our business. Our Critical Values include Commitment, Respect, Integrity, Teamwork, Innovation, Communication, Accountability, and Learning. Our C.R.I.T.I.C.A.L Values makes our work environment highly desirable.
Company subsidized medical, dental, and vision insurance. We value our employees and provide generous benefits to include: If you are looking for a company that challenges you and allows you to use your skills to create a better experience for others, then CardWorks is the place for you!įor over 30 years, our Guiding Principles, such as doing the right thing, putting the customer first, and Earn, Learn, and Have Fun (E.L.F), have helped shape our world class organization into an Employer of Choice. CardWorks is a family oriented company that strives for excellence.
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